Kingdom Casino Account Closure Explained

Closing Your Account

Anyone who registers with Kingdom Casino online can ask us to close their account at any point, and we process these requests through live chat rather than email or the support form. Once confirmed, the closure is permanent for 30 days. During that period the account stays inactive and cannot be used to deposit or play.

How to request closure

Players open live chat, confirm their identity details, and ask our team to close the account. We do not accept closure requests through the support form, so chat is the only route that takes effect immediately. If a player changes their mind, they can ask to reactivate the account once the 30-day period has passed, and the request is reviewed before access is restored.

Closure does not cancel any obligations tied to the account beforehand. If know-your-customer checks were already underway, or an aml response was requested within the standard 30-day deadline, those matters are resolved first, and any pending review can affect how quickly the account is closed or reopened.

What Happens to Your Balance

Before requesting closure, we recommend withdrawing any available balance, since funds left in a closed account are not automatically paid out. Winnings remain locked until all wagering on an active bonus is complete, so a balance still carrying bonus terms cannot be withdrawn until that wagering is finished. Any unused bonus that has not been wagered may be removed after 1 month, whether or not the account is being closed, so timing matters.

Withdrawals follow the same rules whether or not a closure is planned: a minimum of £100 per request, a daily limit of £1,000 and a monthly limit of £10,000, with a maximum daily win of £100,000. We suggest checking the deposit and withdrawal methods page to confirm which option returns funds fastest before closing an account. No refunds are issued for funds that have already been played, so a closure request does not reverse wagers placed earlier on the balance.

Players who are unsure how bonus terms affect a balance can review the conditions on our bonuses page before deciding when to close an account, since an active offer can delay access to funds.

Balance and Withdrawal Limits at Closure

These are the figures that apply to any balance held at the point an account is closed, since the same limits govern withdrawals whether or not closure is requested.

In practice, a larger balance needs to be withdrawn across several days to stay within the £1,000 daily and £10,000 monthly limits before an account is closed for good.